Features

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Ticketing

Details at fingertips and convenient workflow ensure that customers will get required help promptly.

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Knowledge Base

Create a customer self-service center that features:
• Rich text formatting.
• Pasting images and YouTube movies.
• Searching through articles and obtaining relevant results.
• Getting customer feedback on the value of the articles.



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Kanban

Incredibly powerful and convenient system, which we have adapted for customer care service.

Assist Focus allows agents to treat tickets as individual cards, and operations like changing status of or closing the ticket, removing or marking the author as spammer can be done by just dragging the object with the mouse.

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Customize

Tailor your customer self-service portal to your corporate style.



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Companies & Brands

Centralized support

Your company supports multiple independent brands?

Bad news: That generates extra expenses.
Good news: We have solved that problem.

No more making up various combinations of tags, folders or using other tricks to separate them and avoid mixing up into one huge pile. Assist Focus was originally designed to operate in this environment.

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Spam filter

Why the heck all those spammers make up all that spam? Perhaps to create something for us to filter out.

Simple and yet efficient spam filtering tool will let you sort out the garbage, save a lot of time that you would waste on handling spam, and focus on handling tickets that are important indeed.



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API Access

Access your data

Thanks to the possibility to access your data via API, you can not only embed the Knowledge Base in your website, but also develop your own solutions for handling Assist Focus tickets and reports.

Web Site Widget

Widget that can be embedded in any website and let you get questions and feedback from website visitors.



Try now for free with 30-day fully functional trial.